WHOLESALE CLIENT REGISTRATION & APPROVAL:
Wholesale accounts are exclusively reserved for legitimate businesses and institutions, and are not available for individual applicants at this time. To qualify as a wholesale client, you must complete the registration process and await approval. Registration requires the inclusion of essential details, including a valid phone number, mailing address, and website. The approval procedure may include a phone call to authenticate the information provided in your application.
Wholesale clients include, but are not limited to:
- Retail establishments, whether brick-and-mortar or online
- Hospitals and healthcare facilities
- Pharmacies
- Public health and social service agencies
- Indigenous, Native American, and First Nations organizations
MINIMUM ORDER REQUIREMENTS:
The minimum order requirement is dependent on the product, at 100 units for Fentanyl Test Strips and Xylazine Test Strips, and 10 units for any other harm reduction product offered.
WHOLESALE PRICING:
Approved wholesale clients will receive discounted prices on the listed harm reduction products and supplies. Our product pricing will vary, based on the item, the purchase volume, and the nature of the business or institution. After your account has been approved, our wholesale prices will become accessible on our website when logged in. All pricing is provided in US dollars.
Wholesale clients are responsible for bearing shipping costs, with the exception of Fentanyl Test Strips, which are shipped free of charge at certain quantities. Please be advised that prices are subject to change without prior notice.
ORDERING
All wholesale orders must be placed through our website while logged in using your wholesale client account credentials (email and password). With the exception of Net 30 clients, payment for all orders must be made at the time of order placement using a credit or debit card.
Net 30 customers require pre-approval and are generally reserved for state or grant-funded institutions. Net 30 customers are required to submit orders via our website, as well as provide a signed Purchase Order. Transparency Test Kits retains the right to set credit limits for Net 30 wholesale customers, and may exercise discretion in revoking Net 30 status.
Upon completing an online order, an invoice will be sent via email. Your finance department should utilize this invoice to generate a Purchase Order, which should then be forwarded to [email protected]. Once we receive both the online order and a signed Purchase Order, we will initiate shipment of the items.
Payment is due within 30 days from the shipment date, and any delay in payment may result in processing delays for subsequent orders.
Should you require further assistance or have any inquiries, please do not hesitate to reach out to [email protected]
SHIPPING TIMES
Our standard practice is to ship orders within two business days upon receipt of pre-paid orders, or orders accompanied by a signed Purchase Order. However, larger orders may result in a longer processing time. For significantly large orders of Fentanyl Test Strips, delays of up to two weeks may occur in rare instances, particularly if stock shortages are encountered. If you have concerns about shipping times, we encourage you to contact us in advance.
RETURNS & EXCHANGES
Transparency Test Kits cannot accept opened or damaged products for return or exchange. Wholesale returns must be initiated by sending an email to [email protected] within seven days of the order delivery date. Please include your invoice number and the reasons for the return.
Approval is required prior to any returns, and the method of return delivery must be agreed upon mutually. The wholesale client will be responsible for bearing return shipping charges. Following the return and subsequent inventory reconciliation, we will issue a refund via check, or credit the original credit or debit card used for the initial purchase.
It is essential to note that Transparency Test Kits is unable to issue refunds for items returned without prior approval.
USER ACCOUNTS
Wholesale clients bear responsibility for all transactions conducted through their user account, as well as the security of their password and login credentials. Transparency Test Kits retains the right to terminate any client’s wholesale account at its sole discretion.